Legal
Refund Policy
Last updated: June 2025
30-Day Money-Back Guarantee
Not satisfied within your first 30 days? We'll refund your payment in full — no questions, no hassle. Just email support@crosskit.top.
Who Qualifies
- All new paid subscriptions (Monthly and Annual plans).
- Refund requests submitted within 30 days of the first payment.
- One refund per customer account.
How to Request a Refund
Option A — Email us
Send a message to support@crosskit.top with the subject line "Refund Request". Include the email address associated with your account. We process refunds within 1 business day.
Option B — Account dashboard
- Log in to DailyMuse.
- Go to Account → Subscription.
- Select Request a Refund.
Refund Processing Time
Credit / Debit Card
5–10 business days
PayPal
3–5 business days
Cancel Auto-Renewal
You can stop future charges at any time — independent of the refund policy:
- Log in to DailyMuse.
- Go to Account → Subscription → Cancel Subscription.
Note: Cancelling stops future renewals. Your Pro access continues until the end of the current billing period. Your puzzle progress and streaks are always preserved.
EU Consumer Right of Withdrawal
Under EU consumer law, you have the right to withdraw from a purchase within 14 days without giving any reason, provided you have not yet accessed the premium content. If you have used the Pro features, your statutory right of withdrawal may be reduced accordingly. Contact us to discuss your situation.
Exceptions
Refunds are not available when:
- The 30-day window has passed.
- A refund has already been issued for the same account.
- The account has violated our Terms of Service.
Questions?
- Email: support@crosskit.top
- Support page: Help & Contact
- Response: within 24 hours, Monday–Sunday.